If you have ordered goods incorrectly, please contact our sales office to discuss your requirements.If goods are damaged in transit, please keep all documentation and packaging and contact us within 3 days of receipt for instructions.We must receive notification of any problems within 3 working days of delivery of your order. If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible.As long as they are returned suitably packaged in new, unused and in a resalable condition and you pay for the return carriage and insurance, we will replace or refund them as appropriate. You must inform us within 14 days of receipt, and you then have a further 14 days after this to send the item back to us. If you are a domestic consumer and you are unhappy with the goods for any reason, you have the right to return them.We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible. No returned goods will be accepted unless authorised by us.Details of the product(s) that you wish to return.Phone: 01793 617376 (9am to 5pm Monday to Friday)Įmail : you wish to return goods for any reason please supply the following information:. Please do not return any items to Heathfield LED without first contacting us by phone or email. Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies. If you have any specific delivery requirements, call our sales team on 01793 617376. Delivery to Isle of Wight – £41.00 + VAT. Delivery to Northern Ireland – £25.00 + VAT.Delivery to Scottish Highlands – £15.50 + VAT.The following locations will incur additional charges if you select a signed for delivery (or for large items which require delivery by courier): Next Day, Pre 10 Delivery (If ordered before 1pm) – £25 + VAT – Please note, orders placed on a Saturday will be delivered on a Tuesdayĭelivery Locations Incurring Extra Charges for signed for deliveries.Next Day, Pre 12 Delivery (If ordered before 1pm) – £20 + VAT – Please note, orders placed on a Saturday will be delivered on a Tuesday.We are also able to offer the following timed deliveries. We also offer a Royal Mail economy service for “small items” and this cost is £3.99 + Vat, this is applicale to items that will fit into Royal mails small parcel sizes (this can take 3-4 working days).Guaranteed Next Working Day Delivery, (If ordered before 2.00pm and if we have stock) – £9.95 + VAT – Please note, orders placed on a Saturday will be delivered on a Tuesday.Fed ex Signed For Delivery – £5.95 + VAT.Please note that some delivery locations / times (see below) will incur additional charges. Large items that require delivery on a pallet will not qualify for free deliveryįor orders under £50, please see the following delivery tariffs.Please note, orders placed on a Saturday/Sunday will be delivered on a Tuesday Next Working Day Delivery – £9.95 + VAT (If ordered before 1.00pm and if we have stock - We will try our best to get this delivered on a next day service due to courier services this is NOT guaranteed).We offer the following delivery options: Orders Over £50 – Free Delivery Almost all orders placed before 1.00pm (Monday-Friday) will be despatched the same day, (providing we have the items in stock).
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